The Uttar Pradesh Real Estate Regulatory Authority (UP RERA) has announced that it has resolved nearly 76% of the complaints received so far this year, with the majority of cases involving housing project delays and possession-related disputes. The regulator highlighted that the focus remains on addressing consumer grievances in the state’s key real estate hubs, where large-scale residential developments have been concentrated in recent years.
As per official data, UP RERA received 2,394 complaints in 2025, of which 1,810 have already been addressed. Most grievances were filed from districts including Lucknow, Ghaziabad, Gautam Buddha Nagar, Varanasi, and Meerut. These locations have been at the center of rapid real estate expansion, particularly in the affordable and mid-income housing segments, where project completion timelines have often been delayed.
The Authority noted that a significant proportion of the complaints relate to issues such as delay in possession, non-compliance with promised amenities, and discrepancies in project handover timelines. By maintaining a steady pace of hearings and enforcement, UP RERA has been able to address over three-fourths of the cases filed in the current year.
Long-Term Track Record
Since its establishment, UP RERA has become one of the most active state regulators under the Real Estate (Regulation and Development) Act, 2016 (RERA Act). The Authority has received 58,545 complaints, accounting for nearly 39% of all consumer complaints filed nationwide under the Act. Of these, it has disposed of a large share, contributing to nearly 40% of the total resolved complaints across the country.
The overall disposal rate of 85.20% positions UP RERA among the top-performing regulators, with its efficiency levels surpassing those of most other states. This record reflects the Authority’s sustained focus on ensuring transparency and accountability in the real estate sector of India’s most populous state.
UP RERA Chairman Sanjay Bhoosreddy highlighted that the Authority has been focused on safeguarding homebuyers’ rights and enhancing transparency in the real estate sector. He noted that the high rate of complaint disposal reflects the regulator’s efficiency and commitment to timely resolution. Bhoosreddy also emphasized that UP RERA will continue efforts to hold promoters accountable and protect consumer interests across the state.By streamlining its grievance redressal processes, the Authority has sought to reduce the legal and financial burden on buyers who often face extended delays in receiving possession of their homes.
Warning to Developers on Fund Diversions
On September 3, UP RERA issued a warning to developers following reports of funds being diverted into unauthorised accounts. The regulator reminded all promoters that as per RERA provisions, all homebuyer payments must first be deposited into a designated collection account linked to each project.
From this account, 70% of funds are automatically transferred into an escrow account, which can only be used for project-specific development and construction costs. The system is designed to safeguard buyer money and prevent developers from diverting funds to other projects or personal use.
However, instances of non-compliance have surfaced, leading the Authority to introduce stricter monitoring measures, including a reporting feature for buyers to lodge complaints directly through the grievance portal. Bhoosreddy emphasised that misuse of buyer funds will not be tolerated and warned of strict action against violators.
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