Patna Municipal Corporation has made considerable progress in citizen-friendly governance as it has disposed of as many as 671 complaints related to property tax and solid waste, out of a total of 1,782 complaints registered in the last month. This shows the effort of the civic body to provide timely grievance redressal to the residents.
Municipal Commissioner Yashpal Meena remarked that “Complaints are being dealt with promptly to offer relief to citizens at the earliest. Then cases pending are mainly referred to the concerned zone offices and are being actively processed with constant reviews by the concerned authorities to refer them to priority lists for their resolutions.”
In accordance with this enhanced grievance redressal mechanism, the officials at PMC are closely tracking the disposal of grievances in each of the six municipal circles, namely Azimabad, Bankipur, Kankerbagh, New Capital, Patliputra, and Patna City. The commissioner has given strict directives to the executive officers operating in these areas that property tax grievances should be disposed of efficiently.
These efforts are targeted towards the citizens in order to enable them to take the maximum benefit of the OTS Scheme that is running currently in which a significant relaxation is being offered in pending dues. Meena, the official, also warned that if there is any negligence in handling the complaints, the officers concerned will be held strictly accountable without fail. Officers are required to submit a daily report to the headquarters on the grievances redressed from their jurisdiction.
The PMC has gone a step further by employing digital tools in ensuring that the grievance redressal mechanism is transparent, efficient, and people's friendly. The citizens are given the facility of lodging their complaints through an online platform that guarantees prompt attention to their grievances.
The use of digital tools in the grievance redressal system not only accelerates the process but also facilitates accountability in the municipal body. This basically means that the PMC is sticking to the principle of proactive governance and citizens' welfare. By simplifying the process of complaint handling related to property taxes and trash collection, the municipal body is in the process of winning over the trust of the citizens of Patna.
The objective of the PMC is to sustain this momentum and further reduce the number of pending grievances so that the problem of delay in the disposal of grievances of the general public is eliminated.
Through the implementation of effective administrative monitoring along with technological processes, the Patna Municipal Corporation is setting a precedent for effective governance that focuses on the citizen.
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